HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More NEW DULCOMETER AirGuard Measurement of trichloramine in the range of: 0.00 to 2.00 mg/m3 The DULCOMETER AirGuard measuring system continuously monitors the concentration of trichloramine in the air in real time. It is ideally suited for public indoor swimming pools. In the event of increased concentrations, the innovative system reacts immediately and triggers the adjustment of the fresh air supply. Product description Real-time monitoring for clean and safe air in indoor swimming pools DULCOMETER AirGuard is the only measuring system on the market to continuously detect trichloramine in the air in real time. The measured value provides valuable information about the air quality and possible dangers to swimmers and staff. Information is then transferred from the measuring system, via Modbus RTU, a relay switching output, and a measured value output to higher-level systems, which then regulate the supply of fresh air . DULCOMETER AirGuard is capable of detecting and adjusting the chlorine content when used in conjunction with other ProMinent products, such as the DULCOMARIN 3. Your benefits Virtually continuous measurement of trichloramine in the indoor pool air Fast response in the form of a supply of fresh air is possible by real-time measurements Safety for swimmers and staff Autonomous analysis system No laboratory work, no handling of chemicals and no manual intervention needed Click here for further information

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Website Slides Home Page10 1/19 ProMinent is a manufacturer of equipment and systems for chemical fluid metering and monitoring. With headquarters in Heidelberg, Germany, the ProMinent Group has over 3,000 employees worldwide. With subsidiaries in more than 60 countries and more than 53 authorised agencies, ProMinent offer worldwide service and backup. ProMinent Fluid Controls in Australia has been operating since 1976 and is focused on the manufacture, supply, installation and service of Chemical Dosing and Water Treatment Systems, Progressive Cavity Pumps, Hose/Tube Pumps and associated equipment. Head office is in Belrose Sydney, with branch offices in Victoria, Queensland & Western Australia and distributors in other states and New Zealand. We employ more than 75 employees at any one time, We have 9 service vehicles for, installation, commissioning and repairs. Stocks of new equipment and spares are held at our Sydney Head office. Email for our Head office in Sydney is sales@prominentfluid.com.au . Latest News ProMinent Australia 2026 Catalogue The 2026 ProMinent Australia Catalogue is out now! If you need further information on any products or service contact us here!

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Internal Sales – Prominent Fluid Controls (Belmont, WA) Prominent Fluid Controls WA is seeking a motivated Internal Sales Representative to join our small, dynamic team at our Belmont, WA office. This role involves handling customer inquiries, processing orders, and providing light administrative support while liaising with local and interstate staff. Key Responsibilities: Responding to customer inquiries with a strong focus on service and support Processing orders and coordinating with warehouse and logistics teams Assisting with light administrative tasks and maintaining accurate records Liaising with local and interstate staff to ensure smooth operations Key Requirements: Excellent customer service and communication skills Experience with SAP or similar ERP systems A background in Water Treatment, Pump Systems or Chemical dosing is an advantage but not essential. Strong organizational skills and attention to detail Ability to work independently and as part of a team This is a great opportunity for career growth, with the potential to advance within the company. If you are customer-focused and eager to develop your career in a supportive team environment, we’d love to hear from you! Please upload your CV here. Upload File Upload supported file (Max 15MB) SUBMIT Thank you for submitting your CV. We will be in touch soon.

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Solenoid-Driven Metering Pumps What they do Solenoid-driven metering pumps are available in capacities ranging from 0.74 to 80 l/h at a back pressure of 25 to 2 bar. To be able to meter almost any liquid chemicals, ProMinent uses a very extensive range of materials. How they work A solenoid moves the solenoid shaft forwards and backwards by switching on and off. This stroke movement is transferred to the diaphragm in the dosing head. Two check valves prevent the feed chemical from flowing back during pumping. But that's not all. The stroke length and stroke rate can be precisely adjusted to alter the metering rate of ProMinent solenoid-driven metering pumps. NEW beta/ X Diaphragm Metering Pump Capacity range 10 l/h, 16 - 2 bar The beta/ X diaphraghm metering pump provides simple handling, precise metering and digital networking. With its intuitive operation and robust design, it is setting new standards in metering technology. BROCHURE MANUAL beta Solenoid-Driven Diaphragm Metering Pump Output range 0.74 - 32 l/h, 16 - 2 bar This metering pump is convincing not only in terms of its versatility and reliability but also by the ideal price/performance ratio this all rounder offers. Manual operation and external contact activation with continuous stroke length adjustment. Connection for 2-stage level switch . BROCHURE TECHNI CAL MANUAL gamma/X Solenoid-Driven Diaphragm Metering Pump Capacity range 2.3 - 45 l/h, 25 - 2 bar The solenoid-driven diaphragm metering pump gamma/ X incorporates a wealth of eXcellent ingenuity! With integrated pressure measurement, it ensures the smooth running of your metering process. The gamma/ X is user-friendly with outstanding long service life, ideal for al l metering work involving liquid media. BROCHURE TECHNICAL MANUAL gamma/XL Solenoid-Driven Diaphragm Metering Pump Capacity range 8 - 80 l/h, 25-2 bar The new solenoid-driven metering pump gamma/ XL is the enhancement to our proven gamma/ X and covers a capacity range from 8 – 80 l/h at 25 – 2 bar. The gamma/ XL also has other interfaces, for example CAN bus and Wi-Fi connections. BROCHURE TECHNICAL MANUAL Concept Plus Diaphragm Metering Pump Capacity range 0.6 - 10 l/h, 13 - 1.5 bar Concept metering pumps are for basic water treatment applications. 3 switchable speeds, capacities to 13l/h. BROCHURE TECHNICAL MANUAL Pneumados Solenoid-Driven Diaphragm Metering Pump Capacity range 0.76–16.7 l/h, 16–2 bar Pneumatically-driven diaphragm metering pumps The standard solution for simple metering tasks wherever no electrical power is available. BROCHURE TECHNICAL MANUAL

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More ProMinent Technical Videos All Videos Play Video Share Whole Channel This Video Facebook Twitter Pinterest Tumblr Copy Link Link Copied Search videos Search video... Now Playing 03:04 Play Video How-To Video DULCOEYE LT – How to install Now Playing 02:39 Play Video How-To Video DULCOEYE LT – Performing Solid State Verification Now Playing 02:36 Play Video How-To Video DULCOEYE LT – Maintenance Now Playing 06:25 Play Video How-To Video DULCOEYE LT – How to calibrate

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Products ProMinent's range of equipment for the water and waste water industry is extensive and includes: Chemical Metering Pumps Instrumentation for monitoring or control of: ORP, pH, Chlorine, Chlorine Dioxide, Ozone, Peracetic Acid, Hydrogen Peroxide & Conductivity. Generators for Ozone, Chlorine Dioxide and Sodium Hypochlorite Calcium Hypochlorite (granular) preparation and dosing packages Swimming Pool Treatment Systems Ultraviolet Disinfection Systems Dry & Liquid Polymer preparation and Dosing Systems Spectra Progressive Cavity Pumps DULCOflex Hose/Tube Pumps Hydro Gas Chlorinators Dry Chemical Feeders & Systems for Lime, PAC, Fluoride, Alum, Soda Ash Installation, Service & Commissioning For gassing chemicals such as hypo we can offer inbuilt degassing liquid ends and with our Gamma X and Delta pumps we can set to give slow suction and discharge strokes. Inbuilt mA control is available with large turn-down for capacities up to 1000 l/h. We also have Piston Diaphragm pumps for metering dangerous chemicals with diaphragm failure protection. We have been supplying and servicing Gas Chlorination packages for more than 40 years and have trained staff Australia wide. We can supply chlorinators to 40 kg/hr, as remote vacuum or as partial vacuum with pressurised headers. We have flow and PID residual control, automatic changeover, leak detectors and ProGuard fail-safe bottle and drum auto closing systems and scales. For powder preparation and dosing for Fluoride, Poly, PAC, Lime, Soda Ash, etc we can offer complete packages using either single or multi (Tomal) screw dry chemical feeders. We have vacuum loaders, manual bag loaders and specially designed bulky bag loaders. We also supply packages installed in transportable buildings. Our free and total Chlorine Residual Analysers are membrane type and require no buffers and can be optioned up to provide PID control with feed forward.

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Fluoride Saturator Sodium fluoride has a reliable saturation solubility of 4%. By keeping excess sodium fluoride powder in a dissolving tank, a constant 4% sodium fluoride saturated solution is maintained. This is then dosed into the water supply, via a metering pump, in proportion to the mains 4-20 milliamp flow signal. The saturator comes as a package all mounted suitable for ease of installation complete with overflow, drain, calibration cylinder, isolation valves and metering pump. Two loading packages are offered. For the smaller plants ProMinent offer their patented 5kg jar loader, for larger plants a vacuum loader. 5kg Jar ProMinent designed and patented a special loader to accept 5kg sealed NaF containers, slice the seal, and allow the powder to dump into the saturator tank. The container can then be flushed, by the push of a button, with clean water to allow the jar to be easily disposed of. Vacuum Loader The vacuum loader especially designed for fluoride, is mounted on the saturator and comes complete with dust extractor, suction wand and a flexible hose. The ProMinent vacuum transfer system is designed to transfer powder from the 25kg bags to the solution tank. With the vacuum loader switched on, the wand is inserted into the container or open bag. The vacuum motor will operate for approx 40 seconds before stopping, the inlet valve will close, and the dump valve will open, allowing the collected powder to drop into the hopper. A cleaning cycle will then begin. Once the cleaning cycle has completed, the dump valve will close, the inlet valve will open and the vacuum motor will start again. Two mandatory flow switches are required. One is taken off the 4-20 mA flow signal via the PLC, the other is normally a mechanical flow switch fitted in the mains water pipeline. A calibration cylinder is provided to accurately calibrate the metering pump against the dosing conditions. The metering pump is code locked to the maximum capacity to prevent overdosing. The metering pump is set to display the total amount dosed. This is compared daily against the total water flow to ensure correct dosing has occurred.

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Locations ProMinent Australia Head Office - Sydney 4 Narabang Way BELROSE NSW 2085 PO Box 85, BELROSE WEST NSW 2085 P (02) 9450 0995 F (02) 9450 0996 E AU-sales@prominent.com W www.prominentfluid.com.au Head Office in Heidelberg www.prominent.de/en NEW LOCATION Victorian Office 27 Sierra Circuit PAKENHAM VIC 3810 P (03) 8795 7430 Fax: (02) 9450 0996 E : AU-pfcvic@prominent.com Queensland Office 1/68 Murdoch Circuit ACACIA RIDGE QLD 4110 P (07) 3213 1900 Fax: (02) 9450 0996 E : AU-pfcqld@prominent.com Western Australia Office 2/158 Francisco Street Belmont WA 6104 P (08) 6217 3900 E AU-pfcwa@prominent.com Distributors in Australia Global Pumps 12 Selgar Avenue, TONSLEY SA 5042 PO Box 1078, PASADENA SA 5042 P (08) 8275 8000 F (08) 8275 8099 E sales@globalpumps.com.au HD Pumps 57A Winnellie Road Winnellie NT 0820 P 08 8947 1008 E info@hdpumps.com.au

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Lime We offer small lime dosing packages in 2 ways. Firstly with a constant transfer rate and we vary the solution strength in proportion to a 4-20 mA signal by varying the powder feeder. Secondly a constant solution is made up and a metering pump doses in proportion to a 4-20 mA signal. .For both systems we always suggest the dosing line be kept as short as possible and to achieve this either the mains be close to the dosing pump or a booster transfer pump be installed to take water from the mains transfer it close to the dosing pump and return it back to the mains. Lime will settle out whenever the dosing is stopped. With the constant transfer system, when the feeding of the lime powder has stopped, water is allowed to continue for a set period to flush the tank, pump and transfer line. With this system, the velocity in the transfer pipe is always at maximum helping to prevent lime settling out in the line. With a batch make-up system it has to be decided as to what is to be flushed. Solenoid valves can be fitted to shut down the discharge from the solution tank, provide water to the metering pump for an adjustable time to flush the dosing line, but this does not clear the tank or the outlet solenoid valve. It may not be an option to completely flush the solution tank depending upon the volume of the tank. Small lime plant For large lime plants visit www.tomal.com.au For this constant solution package the metering pump will more than meet most turndown requirements but when dosing low capacities there is the risk of a too slow velocity in the dosing line resulting in lime settling out in the dosing line. A typical varying solution strength constant transfer system would operate as follows: A bag of powdered lime is placed on the open door of the bag loader and held in place by the retaining spear. The bottom of the bag is then opened manually, with a knife and the door closed allowing the lime to fall into the hopper. Heating pads and a vibrator are fitted to the hopper to keep the powder dry and to prevent bridging of the powder. The powder is metered into the solution tank via the powder feeder where it is mixed into the make-up water. A stirrer ensures the solution is thoroughly mixed before being transferred to the injection point. For larger Lime Plants please refer to tomal.com.au BROCHURE

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Motor Driven Metering Pumps What they do Motor-driven metering pumps need to be robust, reliable and able to run on their own without supervision. Metering pumps with mechanically actuated diaphragms can be used almost universally in low-pressure ranges. And what about servicing? Minimal. Precision? Uncompromising. Value for money? The best. Well adjusted The stroke length and stroke rate – in this case the motor speed – can be adjusted to alter the metering rate of this pump. The rotation of the electric motor is stepped down by a worm gear and converted into a linear stroke movement by a cam. The slide rod transfers this stroke movement to the diaphragm in the dosing head. Two check valves prevent the feed chemical from flowing back during pumping. Sigma/ 1 (Basic Type) Motor Driven Pump Capacity range 17 – 144 l/h, 12 – 4 bar The Sigma/ 1 Basic is an extremely robust motor-driven metering pump with patented multi-layer safety diaphragm for excellent process safety. It offers a wide range of power end designs, such as three-phase or 1-phase AC motors, even for Exe and Exde areas with ATEX certification. BROCHURE TECHNICAL MANUAL Sigma/ 2 (Basic Type) Motor Driven Pump Capacity range 50 – 420 l/h, 16 – 4 bar Robust motor-driven diaphragm metering pumps, like the Sigma/ 2 Basic guarantee excellent process reliability with their patented multi-layer safety diaphragm. The diaphragm metering pump offers a wide range of power end versions, even for Exe and Exde areas with ATEX certification. BROCHURE TECHNICAL MANUAL Sigma/ 3 (Basic Type) Motor Driven Pump Capacity range 146 – 1,030 l/h, 12 – 4 bar The patented multi-layer safety diaphragm for excellent process safety and reliability is just one feature of the extremely robust motor-driven diaphragm metering pump Sigma/ 3 Basic. It also offers a wide range of power end versions, such as three-phase or 1-phase AC motors, even for Exe and Exde areas with ATEX certification. BROCHURE TECHNICAL MANUAL Sigma X Control Type Sigma/ 1 Motor Driven Pump Capacity range 17 – 117 l/h, 12 – 4 bar The Sigma / 1 Control can be used flexibly as an extremely robust motor-driven diaphragm metering pump. Excellent process safety and reliability is guaranteed with the patented multi-layer safety diaphragm. Highlights include removable control unit, adjustable metering profiles, as well as a variety of power end and control configurations. BROCHURE TECHNICAL MANUAL Sigma X Control Type Sigma/ 2 Motor Driven Pump Capacity range 61 – 353 l/h, 16 – 4 bar The Sigma/ 2 Control is a robust motor-driven diaphragm metering pump with a patented multi-layer safety diaphragm for outstanding process safety and reliability. The integrated automatic overload shut-down offers further protection for the pump. Removable operating unit and adjustable metering profiles enable the versatile use of this pump. BROCHURE TECHNICAL MANUAL Sigma X Control Type Sigma/ 3 Motor Driven Pump Capacity range 182 – 1,040 l/h, 12 – 4 bar The motor-driven diaphragm metering pump Sigma/ 3 Control guarantees excellent process reliability, thanks to its patented multi-layer safety diaphragm. Intelligent features, such as removable operating unit and adjustable metering profiles, as well as a variety of power end and control configurations, enable the versatile use of this pump. BROCHURE TECHNICAL MANUAL Sigma Plunger Pump - Basic Type - SBKa Motor Driven Pump Capacity range 2 – 76 l/h, 320 – 12 bar The motor driven plunger metering pump is capable of accurate delivery rates at high pressure ranges, available in either 'Basic' or 'Control' versions with digital display and programmable capabilities. BROCHURE TECHNI CAL MANUAL Sigma Family in Hygienic Design Motor Driven Pump ProMinent’s new Sigma Family in Hygienic Design consists of motor-driven metering pumps, designed specially for the requirements of the food and beverage industry. The Sigma in hygienic design has a simple Stainless Steel construction making it very easy to clean. As part of the DULCONNEX fluid management system, the new Sigma has integrated CANopen and PROFIBUS interface, allowing ease of monitoring, analysing and optimisation of metering processes. BROCHURE MANUAL Vario D Motor Driven Pump Capacity range 16 – 63 l/h, 10 – 6 bar The motor-driven metering pump Vario D delivers a high level of process quality for continuous metering within simple metering tasks. It can be used, for example, in the metering of additives or flocculants in chemical metering. BROCHURE MANUAL alpha Motor Driven Pump Capacity range 1.0 – 30.6 l/h, 10 – 2 bar Various pump types are available as a combination of 2 gears and 4 sizes of dosing head in materials PVDF and clear acrylic/PVC, enabling you to match the pump perfectly to your metering process. BROCHURE TECH NICAL MAN UAL

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More DULCONNEX Extended Connectivity Web-based. Networked. Transparent. Digital fluid management with DULCONNEX. ProMinent's DULCONNEX is the smart overall solution for digitally networking your system components. The DULCONNEX is based on robustly networked products that can be individually adapted to operating conditions. As all the components of a system are networked, metering pumps, disinfection systems, controllers and sensors can interact in an optimised manner – increasing process reliability and system efficiency. Real-time system monitoring from any location With DULCONNEX, you always have access to all the key data and measured values for your pump installations. Monitor the status of your system in real-time and benefit from continuous documentation. Check your device data safely and reliably when you’re out and about. Simply use the terminal device of your choice: smartphone, tablet or PC. Configurable alarms and messages inform you of relevant events 24/7. Be in a position to act promptly at all times with DULCONNEX. Whether cooling water, swimming pool water, potable water, wastewater or industrial and process water – DULCONNEX supports you in ensuring the reliable treatment of your fluids. DULCONNEX Platform Web-based IIoT platform for digital fluid management DULCONNEX Platform is a web-based IIoT platform for digital fluid management. The web application offers simple and location-independent access to all relevant system and process data and thus increases system availability. By continuously monitoring important parameters, the process quality can be optimized and the safety of employees increased. Comprehensive logging and automated generation of reports facilitate the fulfilment of documentation obligations. BROCHURE DULCONNEX Gateway The DULCONNEX Gateway reliably transmits SSL/TLS-encrypted system data to the DULCONNEX Cloud via a secure WLAN connection. Depending on the type, the gateway either communicates with connected equipment by Ethernet or by CANopen at field bus level. The gateway forms the heart of the hardware needed to connect pumps, sensors, controllers and disinfection systems to DULCONNEX, ad thus enables the secure and reliable provision of IIoT data. BROCHURE DULCONNEX Blue DULCONNEX Blue is free, free of advertising and ready to use in a matter of moments. The installation wizard enables Bluetooth-capable units to be connected quickly and easily to the mobile app. BROCHURE

HOME PRODUCTS AQUATIC WATER TREATMENT CHEMICAL DOSING SKIDS FEEDER PACKAGES CONTACT US TECHNICAL VIDEOS General Terms and Conditions of Sale Privacy Policy Search Results More Privacy Policy ProMinent Fluid Controls Pty Ltd (ABN 83 080 688 795) is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information. We encourage you to read this policy carefully so that you understand our information handling practices. Personal Information and why do we collect it? In order to provide our customers with our products and services, we may collect and use Personal Information about them. If we are not provided with all the Personal Information we request, we may not be able to supply our products and services to you, and you or your organisation may not be able to participate in future offers of goods or services which we supply. Personal Information is information or an opinion about an identified individual or an individual who is reasonably identifiable. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers. This Personal Information is obtained in many ways including: face to face contact, correspondence, telephone conversations, by facsimile, or email, via our website www.prominentfluid.com.au , from your website, from media publications and articles and from third parties. We collect, hold, use and disclose your Personal Information for the following primary purposes: to meet our legal obligations; to identify our customers, potential customers and their representatives; to provide our products and services or other benefits to you; to communicate with you; to inform you of any initiatives we think may be of interest to you; to inform you about our products and services and the benefits of using our products and services; to provide you with information about offers or other benefits that may become available; to seek your opinion or comments about our products and services; to carry out billing and debt recovery activities; to carry out our management, administrative, quality assurance and complaint handling activities in a professional and efficient manner; to develop and implement initiatives to improve our products and services; to register security interests on the Personal Property Securities Register; to assess your (or your organisation’s) request for credit or deferred payment terms or interact with you as guarantor; to conduct credit checks via third party credit reporting bodies; to contact you to enable us to manage your account and fulfil our obligations to you or your organisation; and to recover monies owing to us from time to time. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us at privacy@prominentfluid.com.au . Sensitive Information Sensitive information is defined in the Privacy Act to include information (or opinion) about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information. Sensitive information will be used by us only: for the primary purpose for which it was obtained; for a secondary purpose that is directly related to the primary purpose; and with your consent; or where required or authorised by law. Third Parties Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. For example, from any other organisation with which you have had dealings or which you have nominated to act as trade referee, from a credit reporting body or from publicly maintained records. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party. Disclosure of Personal Information Your Personal Information may be disclosed to our related entities, service providers and contractors that help us supply our products and services. For example, we may disclose the personal information we collect to our information technology providers, providers of marketing and promotional services, professional advisers such as legal practitioners and accountants, debt collectors and insurers. Except as indicated above, we will not disclose your personal information to a third party unless: you have consented to the disclosure; the third party is our service provider or contractor, in which case we will require them to use and disclose the personal information only for the purpose for which it was provided to them; the third party is a person involved in a dealing or proposed dealing (including a sale) of all or part of our assets and business; the third party is a credit reporting agency, your creditor, banker, financier, credit provider, mortgage insurer or trade insurer; the disclosure is to a related entity; or the disclosure is permitted, required or authorised by or under law. Security of Personal Information Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure. When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years. Access to your Personal Information You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us at privacy@prominentfluid.com.au. We will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information we may require identification from you before releasing the requested information. Maintaining the Quality of your Personal Information It is important to us that your Personal Information is up to date. ProMinent will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is inaccurate, incomplete or not up to date, please advise us so we can modify our records and ensure we can continue to provide a quality service to you. We will use all reasonable efforts to correct the information. Policy Updates As our business evolves, our business processes and policies will be reviewed and may be amended. We may change this policy at any time. We will notify you of any change by posting an updated version of the policy on our website. Please be aware that it is your responsibility to check our website and make sure you keep up-to-date with any changes to this policy. Complaints We are committed to constantly improving our procedures so that your personal information is treated appropriately. If you feel that we have failed to deal with your personal information in accordance with this policy or the APPs, please contact us at the contact details listed below so we have an opportunity to resolve the issue to your satisfaction. Our privacy officer will: ▪ listen to your concerns and grievances; ▪ discuss with you the ways in which we can remedy the situation; and ▪ put in place an action plan to resolve your complaint and improve our information handling procedures if appropriate. No disclosure to overseas recipients We are not likely to disclose personal information to overseas recipients. Privacy Policy Complaints and Enquiries If you have any queries or complaints about our Privacy Policy please contact us at: ProMinent Fluid Controls Pty Ltd PO Box 85 BELROSE West 2085 Phone: +61 (2) 9450 0995 sales@prominentfluid.com.au